Return Policy

Returns

We accept returns within 30 days of delivery. Need more time to train your pup? Email us before the 30 days are up and we'll extend your return window.

What can be returned

Full-priced items that are unused, in their original condition and in their original packaging.

Final sale

Gift cards, sale items, items bought with a discount code and refurbished items are final sale and can't be returned.

How to start a return

Go to our Return Portal, enter your order number and email address, and select the items you'd like to return. Once your return is approved, you'll receive a confirmation email and a return label within 72 hours. Please wait for that email before you ship anything.

Return costs

A 15% restocking fee applies to all returns. If you use a label from our Return Portal, its cost is deducted from your refund. You can also ship your return with the courier of your choice. Items must come back clean and in their original packaging; up to 50% of the refund may be withheld for items returned damaged, scratched or incomplete.

Refunds

Once your return is received and inspected, your refund is processed within 5 to 7 business days, to your original payment method or as store credit. Your bank may take a little longer. If you haven't received your refund within 30 days, contact us.

Damaged, wrong or missing items

If an item arrives damaged or you received the wrong item, email info@doggybathroom.com within 3 days of delivery, with photos. If an item is missing from your order, email us within 72 hours of delivery.

Exchanges

We don't offer direct exchanges. Return the item, then place a new order for the size or colour you want.

What happens to returns

Under our zero-landfill policy, returned items are refurbished or donated to shelters, animal rescues and charities. Recycling is a last resort.