Congratulations on purchasing your pup’s very own Doggy Bathroom! Getting started is very simple – before you know it, your pup will be enjoying all the benefits and independence of their private ensuite. Keep reading for 6 easy steps to getting started.

1. Think about where you want to install your Doggy Bathroom and commit. We recommend avoiding changing it around if you can help it until your dog is fully trained. 

2. Install your Doggy Bathroom in the desired location. Let your dog sniff it and grow accustomed to its presence. Familiarise your dog with it by placing them inside and rewarding them with a treat after they use it.

3. Attract your dog to the Doggy Bathroom. Doggy Bathroom’s signature pee pads are made with an attractant to encourage your pup to use it. Feel free to place one of your dog’s own used pee pads inside - or better yet, another dog’s used pee pad to help introduce the scent. If a used pee pad doesn't entice your doggy to enter the enclosure, place a pee pad nearby and gradually move it closer and closer until it’s completely inside the Doggy Bathroom.

4. Don’t let your dog sit or lie down in it as they might think it’s a crate. Don’t feed them treats while they are inside the Doggy Bathroom either - only reward them with treats after they exit and have used it. 

5. If you use a command for potty time, signal them to pee in the Doggy Bathroom by using your keyword command while directing them to the Doggy Bathroom.

6, If they are still hesitant to go all the way in, separate the Base from the Enclosure. 

Place a pee pad on the bottom of the Base and continue your training using just the Base. Once they get used to the Base, then introduce the Enclosure.

Remember, this process may take some time and effort from both you and your doggy. But once they get it, the benefits will be great! Patience is key. If you have any more questions, please feel free to email info@doggybathroom.com for more personalized tips!

For the visual learners, check out this TikTok with tips and tricks for training your pup.

For smaller dogs and young puppies, finding their way inside the Doggy Bathroom should be simple since the entrance of the Doggy Bathroom is easily recognizable for any dog. Our pee pads are also made with an attractant to entice your pup to use it. After a play session or shortly after your puppy eats or drinks, lead them inside the Doggy Bathroom to help them associate it with potty time. Some smaller puppies eliminate between 5 to 30 minutes after drinking, making this the perfect time to test out their new ensuite!

Lead them to the Doggy Bathroom and let them freely explore the unit uninterrupted until they feel comfortable inside. You can also place your pup inside the Doggy Bathroom periodically throughout the day so that they can become accustomed to it. 

Be sure to gently encourage your pup to enter their new bathroom without forcing them in. You can use a happy high pitch voice to praise them and don't forget to reward your best friend with treats once they successfully use the Doggy Bathroom!

As stated by @lifewithlouie1025 on Instagram, “Time along with patience and lots of treats will get you there “

Good luck and enjoy the journey! 

Many Doggy Bathroom owners have found success in layering a used pee pad underneath a new one. This is due to the enzymes found in the used pee pads which become an attractant to encourage your pup to leave their mark. Combined with the signature attractant found in our custom pee pads, your pup will be encouraged to use their Doggy Bathroom whenever the urge strikes.

Have you ever noticed that your dog tends to always go in the same spot? 

That’s because they’ve marked their territory and are searching for their scent. In fact, the enzymes found in the scent becomes another attractant to encourage your pup to go back to the same spot. 

This same routine can be achieved with the Doggy Bathroom. Once they’ve left their scent, then the Doggy Bathroom is officially marked as their own and they’ll use it more and more often. 

Another useful tip that Doggy Bathroom owners have found success from is by getting another dog to use the Doggy Bathroom. This will encourage your pup to go over and leave their mark as well. 

"It took a few days for Remy to realize and feel comfortable to go in the Doggy Bathroom. After I put a used pee pad inside it made all the difference!" - Darlene G.

As always, once your pup successfully uses the Doggy Bathroom, be sure to reward them with treats and lots of cuddles! 

Reward your dog each time after using the Doggy Bathroom to turn it into a habit. Try using command phrases like “go potty” or “get busy” or even “Doggy Bathroom” offering positive reinforcement and giving them lots of praise and treats when your dog uses their Doggy Bathroom. As time goes by, keep up the praise but decrease the treats so that your pup doesn’t become reliant on them.

"Really love this product!!! Took my George and Carlin a few days to warm up to it, but after some encouragement (and lots of treats) they took to it." - Loren C

Congratulations! If you’re reading this, you’re likely the proud owner of a brand new Doggy Bathroom. This is an exciting step for both you and your pup, giving them the independence to use the bathroom easily when they naturally need to. While your dog is getting used to its Doggy Bathroom, here are seven easy ways to train your dog to use the Doggy Bathroom.

1 - Let them mark their territory

Have you ever noticed that when you go on a walk, your dog tends to always go in the same spot? That’s because they’ve marked their territory and are searching for their scent. This same routine can be achieved with the Doggy Bathroom. Once they’ve left their scent, then the Doggy Bathroom is officially marked as their own and they’ll use it over and over again.

2 - Layer your pee pads

For the stubborn dog, we’ve had success when we layered a used pee pad underneath a new one, leading your furry friend to the scent when it’s their time to go. This will encourage your dog to use their Doggy Bathroom but ensure that their paws are only on top of a fresh pee pad.

3 - Help your doggy get inside

For smaller dogs and young puppies, finding their way inside the Doggy Bathroom might be your first hurdle. After a long walk or shortly after a puppy eats or drinks, lead them to the Doggy Bathroom to encourage them to use it. Some smaller puppies eliminate between 5 to 30 minutes after drinking, making this the perfect time to try out their new ensuite.

4 - Start with the base first

While your puppy is small, using just the base with a pee pad can help them get used to using the Doggy Bathroom. Gradually, as your dog grows and becomes more accustomed to it, you can add on the enclosure and give them the full Doggy Bathroom experience.

5 - Switch out the pee pads

While you’ll want this to be a temporary solution to ensure your Doggy Bathroom stays easy to clean, switching out the pee pads with a patch of grass or turf may help make the transition from outside to inside easier by giving them a more familiar texture under their paws at the start.

6 - Reward your pup’s good behaviour

Rewarding your dog for using the Doggy Bathroom might be just the trick you need to turn it into a habit. By using phrases like “go potty”, offering positive reinforcement and giving the occasional treat when your dog uses their Doggy Bathroom will help turn it into a habit. As time goes by, keep up the praise but decrease the treats so that the pup doesn’t become reliant on them.

7 - Plan a puppy party

Dogs tend to be territorial animals. Invite a few of your furry friends over for a puppy party and one of the dogs is bound to wander over to the Doggy Bathroom and give it a go. Your puppy will be attracted to the other dog’s scent and will find its way over to it as well. Hopefully, after the paw-ty is finished, your dog will continue to use their Doggy Bathroom regularly.

Download the Installation Guide 

1. Position Doggy Bathroom Tray/Base in the desired location. This location should not be changed often as it may lead to confusion for your pup.

2. Gently place the Doggy Bathroom enclosure inside the base.

3. If you are planning on making use of the vertical pee pads, follow these instructions to snap the rails into place.

• Stand over the Doggy Bathroom 
• Position one rail over the edge of Doggy Bathroom
• Place the palm of your hand over the rail
• Press down firmly over the front, followed by the back and then the centre of the rail until you feel and hear a snap
• Repeat on both sides
• To remove the rails, place both hands on rail and firmly peel back 

4. Line the bottom with one pee pad. 

• If you are using Doggy Bathroom pee pads, you don't need to peel back the adhesive strip for the bottom pee pad 

5. For leg lifters: 

• Remove paper from the adhesive strip on the pee pad and affix or clip one pee pad onto each rail 

6. Place one mat in front of the opening.

Doggy Bathroom rails are designed so that the pee pads can be attached vertically on both sides of the enclosure. They can be easily removed and reinstalled anytime, making it adaptable to both male and female dogs.

When installing the rails, be sure to use your muscles and push down firmly! They were designed to snap onto the enclosure tightly and will not pop off. Check out this video demonstrating the installation process here.

Follow these step-by-step instructions to easily install your rails:

1. Stand over the Doggy Bathroom
2. Position one rail over the edge of Doggy Bathroom
3. Place the palm of your hand over the rail
4. Press down firmly over the front, followed by the back and then the center of the rail until you feel and hear a snap
5. Repeat on both sides

To remove the rails, place both hands on rail and firmly peel back. 

Wipe down your Doggy Bathroom with a damp cloth and light cleaning solution. Avoid using heavy scented cleaners as it could deter your dog.

Wash on delicate in cold water and lay flat to air dry. Keep an eye out for new colours!

We ship anywhere in the world. If you live outside of Canada or the United States, please see below for the average shipping rates (USD) per region.

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Tip💡☝️: We can fit two Doggy Bathrooms in the same box for the same shipping price as one. This could be useful information if you are interested in purchasing two Doggy Bathrooms or if you have a friend who might also be interested - in which case, it helps split the shipping cost between both Doggy Bathrooms.  

Where does Doggy Bathroom ship?

We ship anywhere in the United States and internationally. If you live outside of the United States, please email us for a shipping quote. 

Important: Doggy Bathroom will not be responsible for any stolen or unclaimed orders if a package is shown as delivered by the carrier. Please closely monitor delivery of your shipment.

How much does shipping cost?

We offer free standard shipping on all orders above $150 in Canada and the United States (some exception apply). Shipping rates will be calculated based on the delivery address at checkout.

When will I receive my order?

Please allow 5 to 7 business days to receive your order.

Do you ship to PO Boxes?

Unfortunately we do not ship to PO Boxes at this time. Please contact us for a custom shipping quote if this is your only option.

Can I change my shipping address?

If your order is shipping to an incorrect address, please email us before your order has been dispatched.

My order has missing items.

We’re sorry if there’s an item missing from your order, please send us an email within the first 72 hours upon receiving your purchase and we will fix it right away. 

Important: Doggy Bathroom will not be responsible for missing items that were not notified within the first 72 hours upon reception

If your package(s) are returned to us because you were not home to collect the item (s), you gave us the wrong address, or for any other reason, we are happy to send them back, however there will be a shipping cost surcharge.

Disclaimer

Last updated: July 2, 2024. The information contained on Doggy Bathroom’ website is for general information purposes only. Doggy Bathroom assumes no responsibility for errors or omissions in the contents on the Service. 

In no event shall Doggy Bathroom be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the Service or the contents of the Service. Doggy Bathroom reserves the right to make additions, deletions, or modification to the contents on the Service at any time without prior notice. Doggy Bathroom does not warrant that the website is free of viruses or other harmful components.

External links disclaimer

Doggy Bathroom website may contain links to external websites that are not provided or maintained by or in any way affiliated with Doggy Bathroom. Please note that the Doggy Bathroom does not guarantee the accuracy, relevance, timeliness, or completeness of any information on these external websites.

Cookies Policy

Last updated: July 2, 2024. Doggy Bathroom ("us", "we", or "our") uses cookies on Doggy Bathroom (the "Service"). By using the Service, you consent to the use of cookies.

Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies. 

What are cookies

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you. Cookies can be "persistent" or "session" cookies.

How Doggy Bathroom uses cookies

When you use and access the Service, we may place a number of cookies files in your web browser.

We use cookies for the following purposes: to enable certain functions of the Service, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioral advertising. 

We use both session and persistent cookies on the Service and we use different types of cookies to run the Service: 

Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.

Third-party cookies

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

What are your choices regarding cookies

 If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Where can your find more information about cookies

You can learn more about cookies and the following third-party websites:

• AllAboutCookies: http://www.allaboutcookies.org/
• Network Advertising Initiative: http://www.networkadvertising.org/

Privacy Policy

Last updated: July 2, 2024. Doggy Bathroom ("us", "we", or "our") operates www.doggybathroom.comThis page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection And Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").

This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze 

Analytics

The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

Google Analytics (Google Inc.)

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

Personal Data collected: Cookies; Usage Data. 

Place of processing: US – Privacy Policy – Opt Out. 

Google Ads conversion tracking (Google Inc.)

Google Ads conversion tracking is an analytics service provided by Google Inc. that connects data from the Google Ads advertising network with actions performed on this Application.

Personal Data collected: Cookies; Usage Data. 

Place of processing: US – Privacy Policy. Privacy Shield participant. 

Twitter Ads conversion tracking (Twitter, Inc.)

Twitter Ads conversion tracking is an analytics service provided by Twitter, Inc. that connects data from the Twitter advertising network with actions performed on this Application.

Personal Data collected: Cookies; Usage Data. 

Place of processing: US – Privacy Policy. 

Facebook Ads conversion tracking (Facebook pixel) (Facebook, Inc.)

Facebook Ads conversion tracking (Facebook pixel) is an analytics service provided by Facebook, Inc. that connects data from the Facebook advertising network with actions performed on this Application. The Facebook pixel tracks conversions that can be attributed to ads on Facebook, Instagram and Audience Network.

Personal Data collected: Cookies; Usage Data. 

Place of processing: US – Privacy Policy. Privacy Shield participant. 

Facebook Analytics for Apps (Facebook, Inc.)

Facebook Analytics for Apps is an analytics service provided by Facebook, Inc.

Personal Data collected: Usage Data; various types of Data as specified in the privacy policy of the service. 

Place of processing: US – Privacy Policy. 

Display Advertising extension for Google Analytics (Google Inc.)

Google Analytics on this Application might use Google's Interest-based advertising, 3rd-party audience data and information from the DoubleClick Cookie to extend analytics with demographics, interests and ads interaction data.

Personal Data collected: Cookies; Usage Data. 

Place of processing: US – Privacy Policy – Opt Out.

Personal Data is collected for the following purposes and using the following services: 

Advertising

This type of services allows User Data to be utilized for advertising communication purposes displayed in the form of banners and other advertisements on this Application, possibly based on User interests.

This does not mean that all Personal Data are used for this purpose. Information and conditions of use are shown below.

Some of the services listed below may use Cookies to identify Users or they may use the behavioral retargeting technique, i.e. displaying ads tailored to the User’s interests and behavior, including those detected outside this Application. For more information, please check the privacy policies of the relevant services. 

Google Ad Manager (Google Inc.)

Google Ad Manager is an advertising service provided by Google LLC that allows the Owner to run advertising campaigns in conjunction with external advertising networks that the Owner, unless otherwise specified in this document, has no direct relationship with. In order to opt out from being tracked by various advertising networks, Users may make use of Youronlinechoices. In order to understand Google's use of data, consult Google's partner policy. This service uses the “DoubleClick” Cookie, which tracks use of this Application and User behavior concerning ads, products and services offered. Users may decide to disable all the DoubleClick Cookies by clicking on: www.google.com/settings/ads/onweb/optout?hl=en.

Personal Data collected: Cookies; Usage Data. 

Place of processing: United States – Privacy Policy. Privacy Shield participant.  

Facebook Audience Network (Facebook, Inc.)

Facebook Audience Network is an advertising service provided by Facebook, Inc. In order to understand Facebook's use of Data, consult Facebook's data policy. 

This Application may use identifiers for mobile devices (including Android Advertising ID or Advertising Identifier for iOS, respectively) and technologies similar to cookies to run the Facebook Audience Network service. One of the ways Audience Network shows ads is by using the User's ad preferences. The User can control this in the Facebook ad settings.

Users may opt-out of certain Audience Network targeting through applicable device settings, such as the device advertising settings for mobile phones or by following the instructions in other Audience Network related sections of this privacy policy, if available.

Personal Data collected: Cookies; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); Usage Data. 

Place of processing: United States – Privacy Policy – Opt Out. Privacy Shield participant.

Amazon Mobile Ads (Amazon)

Amazon Mobile Ads is an advertising service provided by Amazon.com, Inc.

Personal Data collected: Cookies; Usage Data. 

Place of processing: United States – Privacy Policy.

Communications 

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information.  

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes To This Privacy Policy

This Privacy Policy is effective as of April 19th 2019 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. 

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website. 

Contact Us

If you have any questions about this Privacy Policy, please contact us: info@doggybathroom.com

How do I return?

• Please review the policies on this page before initiating your return 
• Visit our Return Portal here
• Enter your order number and email address to get started 
• Follow the instructions and select the item(s) you want to return
• Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable?

• Items received within 30 days from the date of delivery are eligible for returns. Need more time to train your pup? No problem, just email us before the 30-day deadline and ask for an extension
• Full-priced items
• Items with no appearance of having been used
• Items must be intact and in their original packaging

What items are non-refundable? 

The following items are final sale and cannot be returned:

• Gift cards
• Items purchased on sale
• Items purchased with a discount code

What are the refund options? 

The following refund options are supported:

• Refund to the original payment method
• Refund to store credit (if applicable)

What are the return costs?

Shipping 

If you choose to generate a label for your return through our Return Portal, the cost of the label will be deducted from your refund. If you prefer, you can purchase a return label from a courier of your choice.

Restocking Fee

Kindly note that a 15% restocking fee will be deducted from the total amount refunded.

Please ensure that the item(s) are correctly packed inside the box. All items must be returned in their original/clean condition. Any damages occurred during transport as a result of a misplaced item will lead to a deduction in the total amount refunded. Any scuffs, marks or damage will result in further deduction up to 50%. The total refund will also be reduced if there are any missing item(s).

What happens to my return?

Our doggy journey to upcycling

We take great care and responsibility in supporting our community and environment. This includes how we process returns. We have a no landfill policy and do our best to not dispose of any returned items. Instead, we upcycle all returned and/or damaged items and donate them to animal shelters, rescues, and/or charities for a variety of different uses. We only recycle as needed and as a last resort.

What do I do if I receive a damaged item?

If the purchased product is faulty, send us an email with accompanying photos at info@doggybathroom.com within 3 days of the delivered date.

Can the items be exchanged?

If you would like to exchange a product for a different size or colour, please return your existing item(s) and place a new order for the desired item(s). Please note all returns are subject to our Return Policy. 

How do I ship back the items?

Once your refund has been processed, a return label will automatically be sent to your inbox within 72 hours. You can then package your items in the same good and clean condition as when you received them, affix the return label to the original packaging and drop it off at the most convenient drop-off location.

For more instructions on how to ship the returned items, refer to the email received after submitting the return request.

How soon will I get my refund?

You will be notified via email once your returned item has been received and inspected. The refund request will be processed within 5 to 7 working days. Please note that refunds may take up to a few weeks to be processed by your bank. If you do not receive your refund within 30 days, please feel free to email us.

My order came with missing items.

We’re sorry if there’s an item missing from your order. Please send us an email at info@doggybathroom.com within the first 72 hours upon receiving your purchase and we will fix it right away. 

Important: Doggy Bathroom will not be responsible for missing items that were not notified within the first 72 hours upon reception.

Need more assistance?

If you have any other queries about returns or refunds, please reach out to us at info@doggybathroom.com.

Are we breaking up? 💔 It's okay we understand. Please click here to initiate the return process.

Items purchased on sale or with a discount code as well as gift cards are final sale and not eligible for return or exchange.