Return Policy

Return and Exchange Policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

  • Please review the policies on this page before starting your return
  • Visit our return portal
  • Enter your order number and email address to start
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable? 

  • Within 30 days from the date of purchase
  • Full-priced items
  • In unused and resealable condition
  • In the original packaging with all tags intact

What items are non-refundable? 

 The following items cannot be returned:

  • Items purchased on sale or with a discount code
  • Gift cards
  • Discounted items (if applicable)

Return Costs

If you choose to generate a label for your return, the cost of the label will be deducted from your refund. The cost of the return label will be printed on the label itself once it is generated. 

What are the refund options?

The following refund options are supported:

  • Refund to the original payment method
  • Refund to store credit (if applicable)

We will deduct from the refund amount the cost of shipping the product back and a $25 restocking fee. If you want to start the return process, please visit our return portal.

This restocking fee is to cover the costs associated with receiving your order, inspecting the products and putting everything back in our warehouse. 

Everything should be sent back in their original condition and packaging.

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 to 7 working days after approval.

My question is not addressed...

If you have any other queries about returns or refunds, reach out to us.